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Customer Success vs. Account Management: Why Both Matter

Help Scout Leadership

When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. There are a few things that differentiate customer success from account management. What is account management? What is customer success?

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5 Steps to Choosing the Right Employee Engagement Software for Your Business

15Five

Without the best tool to help manage and measure employee engagement, you risk missing out on the benefits of a productive, motivated workforce. However, onboarding the wrong software can result in wasted resources and a minimal impact on key engagement metrics such as retention, absenteeism, and turnover.

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How to Implement Manager Enablement to Boost Employee Engagement

15Five

A manager who’s burned out is a problem for any business because an underperforming manager impacts critical business metrics, including employee engagement , retention, and revenue. By delivering continuous, actionable feedback, managers stay on track to creating engaged employees.

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LSA Global Delivers Customized Management Training for Services Organization

LSA Global

Discussions included the importance of having a clear line of sight , well-defined SMART goals , and strategy success metrics to focus and align their team’s contributions.

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Talent Acquisition

AIHR

A key metric to track during this phase is the offer acceptance rate , which is the percentage of accepted offers divided by the total number of offers made. However, it’s important to note that these analytics are only of benefit when the teams understand the data points and metrics they need to collect and measure and why.

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How Support Teams Can Improve Customer Retention

Help Scout Leadership

For a subscription business, this is a clear and simple metric. To discover why customers are leaving, start by talking to the following folks: Your customer success team or account managers, if you have them. Your finance team, who may be involved with larger account billing. Your sales team. Your existing support team.

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Develop a Successful HR Communication Strategy

AIHR

If the HR manager meets with the accounting manager to do a budget review, that’s horizontal communication. Here are 10 frequently used internal communication metrics: 1. Page visits and logins: Capture unique page views and other observable metrics for day-to-day optimization.