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Customer Success vs. Account Management: Why Both Matter

Help Scout Leadership

When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. There are a few things that differentiate customer success from account management. What is account management? What is customer success?

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LSA Global Delivers Customized Management Training for Services Organization

LSA Global

Discussions included the importance of having a clear line of sight , well-defined SMART goals , and strategy success metrics to focus and align their team’s contributions.

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5 Steps to Choosing the Right Employee Engagement Software for Your Business

15Five

Without the best tool to help manage and measure employee engagement, you risk missing out on the benefits of a productive, motivated workforce. However, onboarding the wrong software can result in wasted resources and a minimal impact on key engagement metrics such as retention, absenteeism, and turnover.

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BetterUp and Workday: Deploy Coaching With Precision and Scale

BetterUp

However, many HR metrics don't provide strategic business value or equip HR leaders with the insight to meet or exceed business goals. By linking your Workday data with BetterUp, you can go beyond usage and satisfaction metrics to behavioral outcomes like productivity, engagement, well-being, and more. Already a BetterUp partner?

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How to Implement Manager Enablement to Boost Employee Engagement

15Five

A manager who’s burned out is a problem for any business because an underperforming manager impacts critical business metrics, including employee engagement , retention, and revenue. By delivering continuous, actionable feedback, managers stay on track to creating engaged employees.

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LSA Global Delivers Inexperienced Managers Become Successful People Leaders Session for Public Education Organization

LSA Global

Amplifying Value & Impact Managers mastered line of sight , SMART goals , and defining clear success metrics to ensure alignment with the organizational strategy and deepen the value and impact of their team’s contributions. This included designing a personal learning journey to achieve agreed upon outcomes with their boss.

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Top Pressures Faced by Sales Managers

LSA Global

Sales leaders are uniquely accountable for leading, managing, and coaching their teams (just like all other new managers ) PLUS meeting revenue targets, perhaps the most important and pressure-filled success metric of any organization. The pressure to deliver against ever-increasing revenue goals is unrelenting.