Andrew Chen

JUNE 25, 2019

Examples : Tips : Takes very few people to operate, should pay for itself from day 1. The biggest gains in optimization don’t come from brute-force A/B tests, but from trying to understand the real barriers to people using your product. Stage : Early-stage for B2C, an evergreen lever for B2B. Cost : Medium. Stage : Mid/Late.

Retention 111

Retention User Experience Travel Marketing 111

Walk Me

AUGUST 24, 2022

Business management involves four main areas: Organizational development, stakeholder value management, profit management, and operations management. Operations Management. This action affects profit management, operations management, and organizational development management. Operations Management.

Organizational Development 52

Organizational Development Organizational Change Human Resources Change Management 52

Andrew Chen

NOVEMBER 1, 2021

Ask the operators inside a company though, and you’ll hear a different story: A rapidly growing network wants to both grow as well as tear itself apart, and there are enormous forces in both directions. If they’re paired with advisors and operators who are experts on the playbook, that can work well. Hitting the Ceiling.

Scaling 82

Scaling Marketing Recruitment B2B 82

Andrew Chen

NOVEMBER 1, 2018

One of the reasons I’ve been excited about being a professional investor is the ability to apply my skills as an operator. Of course, as an investor you can’t run A/B tests or analyze results directly, but you can form hypotheses, ideate, and apply the same type of thinking.

Metrics 111

Metrics Scaling Marketing Accounts 111

Walk Me

JULY 18, 2022

An unpredictable operating environment. Look at how things operate to see the resources needed for the desired results. Change managers can then change control processes to benefit the company and avoid serious incidents, increasing operational efficiency. This type may be either internal or external. Internal driver examples.

Change Management 59

Change Management Manager Benchmarking Strategic Planning 59

Harvard Business Review

DECEMBER 30, 2016

Traditional operations research process optimization, for example, seldom embraces A/B testing or incorporates customer recommendation engines. ” When fulfillment processes become platforms, opportunities to segment customers, A/B test bundled offers and make targeted recommendations explode.

A/B Testing 15

A/B Testing User Experience Software Compensation 15

Andrew Chen

JUNE 25, 2019

Examples : Tips : Takes very few people to operate, should pay for itself from day 1. The biggest gains in optimization don’t come from brute-force A/B tests, but from trying to understand the real barriers to people using your product. Stage : Early-stage for B2C, an evergreen lever for B2B. Cost : Medium. Stage : Mid/Late.

Retention 48

Retention User Experience Travel Marketing 48

Harvard Business Review

AUGUST 21, 2012

gamification), A/B testing , and mobile deployment can be applied in the enterprise, just as they are used in the consumer space. The total potential value at stake in these sectors is $900 billion to $1.3 trillion annually. Techniques such as self-reinforcing behavior loops (e.g.

Media 18

Media Workflows A/B Testing B2B 18

Harvard Business Review

JANUARY 23, 2013

His "Obama for America" fundraising , analytics and "get out the vote" operation was a masterpiece of agile electoral innovation and entrepreneurship. There's not a brand manager, health care administrator, CMO or CIO who wouldn't benefit big-time from benchmarking their own operations to this campaign's. They're right.

Marketing 11

Marketing A/B Testing Operations Benchmarking 11

Harvard Business Review

FEBRUARY 19, 2016

They work cross-functionally with engineering, design, analytics, product management, operations, and marketing to design and execute growth initiatives. These include everything from analytics tools like Adobe Analytics and Google Analytics, to A/B testing tools like Oracle’s Maxymiser and Optimizely.

Manager 15

Manager A/B Testing Engineering SaaS 15

Harvard Business Review

NOVEMBER 6, 2018

In larger and more sophisticated data operations, more fine-grained roles are necessary. Here are five key areas that contribute to data science operations. In larger operations, each may be a team unto itself. In small organizations, one person will do several of these things. e.g. running Kafka and a Hadoop cluster.

Engineering 15

Engineering Workflows User Experience Software 15

Harvard Business Review

FEBRUARY 9, 2017

This unusual combination of squads, tribes, chapters, and guilds is the organizational infrastructure that underlies Spotify’s operating model. Spotify has an experiment-friendly culture with an emphasis on test-and-learn approaches and contained experiments. Here, too, the culture acts as a support.

Accounts 15

Accounts A/B Testing Operations Digital Transformation 15

Harvard Business Review

NOVEMBER 23, 2018

Commercial operations groups tend to be early targets for cuts in a recession. The best commercial operations groups use their staff to execute analytics that produce valuable insights, such as mining the installed customer base for cross-selling opportunities. Streamline and digitize the back office. Iterative machine learning.

Sales 14

Sales Sales B2B Accounts 14

Harvard Business Review

MAY 19, 2014

As landing page and vaporware testing has gone mainstream and the notion of “always in beta” has become part of some companies’ brand equity, users have become very accepting of online solutions that are “fake” or still very rough around the edges. Ease of testing. As the cost of operating online (i.e., Data on demand.

A/B Testing 8

A/B Testing User Experience Marketing Revenue 8

Harvard Business Review

MAY 28, 2015

Social life and the operation of organizations increasingly leave more or less permanent data traces, like the contrails left by jets. Rewarding statistical significance and surprise in a world of big data could easily lead to a grid search for intriguing and counter-intuitive regularities that do not add up to a coherent understanding.

Manager 14

Manager A/B Testing Staffing Government 14

Harvard Business Review

JULY 15, 2014

It is a copy of their production system that runs special programs that test the way component services work together. Continuous integration and automated testing is important for all modern, large scale software development. Google’s operation stands out for its scale. Operations Product development Risk management'

Software 9

Software A/B Testing Scaling Operations 9

Harvard Business Review

NOVEMBER 1, 2018

To be sure, these are not the only tools you’ll need — for example, I haven’t included A/B testing, understanding variation, or visualization here. Poor data is the norm — fouling operations, adding cost, and breeding mistrust in analytics. Nor is my intent to make people experts.

Sales 15

Sales Sales A/B Testing Manager 15

Harvard Business Review

NOVEMBER 27, 2018

We have algorithms for recommender systems, merchandise buying, inventory management, relationship management, logistics, operations — we even have algorithms for designing clothes! We have more than 100 data scientists that power algorithmic capabilities used throughout the company. If there is no “there” there, they stop.

A/B Testing 14

A/B Testing Engineering Metrics Implementation 14

Harvard Business Review

SEPTEMBER 17, 2014

Many marketing organizations are still operating like it’s the 1990s — or even earlier. Email marketing templates should not be altered for design reasons without a/b testing the impact of the change on click-through rates. Duplicative marketing teams exist within the same company across multiple product lines.

Marketing 11

Marketing Advertising A/B Testing Engineering 11

Harvard Business Review

MARCH 30, 2016

Let’s say you’re in the business of drilling oil wells, and you have a new drill bit that is operated by an artificial intelligence program that adjusts the pressure and speed with which you’re turning the bit. If this sorting of participants sounds like A/B testing , that’s because they’re similar.

A/B Testing 12

A/B Testing Accounts Manager Assets 12

Andrew Chen

SEPTEMBER 4, 2018

And you can start to draw conclusions, sort of a natural A/B test in order to do that. If you have the organization it’s the operating system for the organization; you have a very different curve. And I think the similar kind of analysis you can do for B2B companies is for products that have different sized teams using it.

Marketing 75

Marketing Metrics Retention eCommerce 75

Harvard Business Review

MAY 14, 2015

Lean proposes a “test and measure” process of product development. Leverage A/B testing to compare variations. Startups – like large companies – need to have a story around the narrative of use, and it often means ignoring minimal in favor of thoughtful.

A/B Testing 15

A/B Testing Marketing Workflows Benefits 15

Harvard Business Review

MAY 11, 2018

The outcome of all of this was a three-pronged solution: diversity training for Nextdoor’s neighborhood operations team; an update to Nextdoor’s community guidelines and an accompanying blog post; and a redesign of the app. In keeping with Lean methods , the team conducted a series of A/B tests.

A/B Testing 8

A/B Testing Diversity Engineering Software 8

Harvard Business Review

OCTOBER 20, 2017

With regard to the side-by-side app comparisons, Orbitz attributed the price differences to the A/B tests that it employs or other anomalies that occur when setting millions of prices that regularly change due to dynamic pricing. What operating system are they using? Where are they located?

A/B Testing 8

A/B Testing Sales Sales Operations 8

Harvard Business Review

MARCH 8, 2018

When formal research trials aren’t practical, providers will need to embrace A/B testing and learn to more rapidly evaluate the effectiveness and scalability of these technologies. At Brigham Health, we are testing the use of virtual outpatient visits in a large randomized trial this year and measuring outcomes.

Staffing 8

Staffing A/B Testing Rollout Hospitality 8

Harvard Business Review

JULY 29, 2014

In a recent conversation with a group of managers, I was told, “We don’t run experiments; we run A/B tests” — so named because customers are tested on their preferences for option A or B. People fear that corporations have free rein to test whatever mad idea strikes them.

A/B Testing 8

A/B Testing Advertising Recruitment Media 8

Harvard Business Review

MARCH 2, 2016

The economy we’re operating in today may have been built to serve corporations, but not many corporations are doing well in the digital environment. Even the apparent winners are actually operating on borrowed time and, perhaps more to the point, borrowed money. They aren’t just the operators; they are the environment.

Assets 8

Assets Balance Sheet Operations A/B Testing 8

High Scalability

NOVEMBER 25, 2019

Coding is the easiest part of the lifecycle but its maintenance like deployment/operations/learning curve will be hard if you have too many technologies. Quite often, the simplest solutions come from going back to the drawing board and seeing if we can: Reduce the dataset size that we need to operate on by using heuristics.

Scaling 21

Scaling Engineering A/B Testing Manager 21

Harvard Business Review

NOVEMBER 2, 2012

In this election, the campaign has a very large in-house data team dealing with all kinds of targeting analytics and also the online operations. And also, I should, in fairness, acknowledge that the Romney campaign also is taking its place here and has a much more robust targeting and digital operation than John McCain did.

A/B Testing 10

A/B Testing Marketing Education Operations 10