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Lead with Empathy, Speak with Candor | Kim Scott

Peter Winick

The Winning Formula for Building Trust and Accountability Peter Winick and Kim Scott discuss the transformative power of Radical Candor in leadership, emphasizing the importance of giving honest feedback with empathy. Kim shares how leaders can build trust and drive team success by balancing clear expectations with genuine care for their people. What happens when you mix radical candor with thought leadership?

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When Expressing Gratitude to Employees, Timing Matters

Harvard Business Review

Extensive research has indicated the benefits of showing gratitude to those around you, including your colleagues or employees. However, a new study suggests that the timing of these expressions can make a big difference. Through two experiments and an analysis of a top hospital’s intensive care units, researchers found that when you express gratitude to others before they engage in a distressing task it helps counteract some of the negative emotions associated with the task.

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The 3 Keys to Mastering Managing Expectations on Your Team

Get Lighthouse

"I wish you had told me that last week! We *just* finished planning out everything for the big project and that would have been *really* helpful to know. This affects a lot of people.(sigh).Now I have to go tell everyone." Ever been bitten by a failure at managing expectations? Situations like above are all too common and have painful consequences. Having learned this lesson the hard way quite a few times myself, I now use a simple phrase I repeat to my teams over and over again to combat that f

Manager 98
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The Shocking Truth Why 70% Of Your Employees Are Disengaged

Lolly Daskal

Employee engagement is the cornerstone of any successful organization. Engaged employees are more productive, committed, and likely to contribute to a positive work culture. However, a shocking reality exists in today’s workforce—according to a Gallup study, 70% of employees are disengaged at work. This statistic should serve as a wake-up call for leaders everywhere.

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How to Make The Best Benefits Decisions for 2025's Workforce: An HR and Total Rewards Guide

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

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I saw colleagues’ private messages mocking my weight

Alison Green

This post was written by Alison Green and published on Ask a Manager. A reader writes: I recently hosted a Zoom call for my work team. At the end of the call, I was sent the transcript for the meeting’s group chat, as it contained important notes. I was also accidentally sent the transcript for a private chat between my coworkers “Lisa” and “Natalie.

Manager 100
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Navigating the Complex World of Veterans’ Benefits | Dr. Paul R Lawrence

Peter Winick

How One Book Is Bridging the Knowledge Gap for Veterans Nationwide Dr. Paul R. Lawrence, shares how his book “Veterans Benefits for You” was crafted to simplify complex benefits processes and empower veterans to claim what they deserve. Through personal interactions with millions of veterans, he gained insights that shaped his mission to make benefits accessible and impactful.

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Why Maya Angelou Believed in Anger

Leadership Freak

“I believe in anger. Anger’s like fire, it can burn out all the dross and leave some positive things." Maya Angelou Leadership can be frustrating. Here are some warnings and suggestions to help you get the most from hot emotion.

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Best New Leadership Book Of 2024

Eric Jacobson

Each year, after reading dozens of leadership books I select my pick for “best new leadership book” of the year. For 2024, that book is, Be The Unicorn: Data-driven Habits That Separate The Best Leaders From The Rest , by William Vanderbloemen (founder and CEO of Vanderbloemen Search Group). Even though this book came out in late 2023, it is better than any other leadership book I read during 2024, so that is why I choose it.

Assets 100
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let’s talk about unusual office traditions

Alison Green

This post was written by Alison Green and published on Ask a Manager. One of the most popular “ask the readers” posts last year was on unusual but fun office traditions. Here’s some of what got shared last year: • We had The Team Plant. It was a nice ordinary office houseplant in a basket, and it didn’t belong to anyone in particular.

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Are you trying too hard to “go viral”?

Peter Winick

Transcript Hi there, it’s Peter Winick. I’m the founder and CEO at Thought Leadership Leverage, and here’s the idea that I’d like to share with you today, and that’s this: far too often, I hear from clients and people I’m talking to—authors, thought leaders, academics, and such—that all they want to do is go viral.

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The Diversity Reckoning: Can HR Survive Without New Perspectives?

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

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How to Use Games to Build Relationships with Your Customers

Harvard Business Review

Organizations are still learning how to think about games as media for marketing. Games aren’t typically covered in marketing classes in business schools, and they are often still seen as fundamentally different from other media. Modern-day games offer companies varied opportunities to connect with new and hard-to-reach customers, drive brand awareness and loyalty, and acquire and retain new customers.

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How to Maximize Irritating Genius

Leadership Freak

Highly talented people think differently. They offend the status quo. Don’t tell irritating geniuses to tone it down. Encourage eagles to soar and lions to roar. You can’t be great and hold down irritating genius at the same time. Learn to maximize irritating genius. More.

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What Is a Competency Model? Expert Guidance on Developing Yours

AIHR

A competency model can be a powerful tool for HR and organizations to ensure employees have the right skills and knowledge to meet business goals. It can enable you to address skills gaps, improve hiring decisions, and support employee development. This article discusses the key benefits of an effective competency model, the different types, and how to develop and implement one in your organization.

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the Rolodex hoarder, the used tea bags, and other stories of territorial behavior at work

Alison Green

This post was written by Alison Green and published on Ask a Manager. Last week we discussed territorial behavior at work and here are 12 of my favorite stories you shared. 1. The Rolodex I worked with a manager that kept customer information in a Rolodex to prevent any one else from making calls to them. And I mean a classic Rolodex, the big spinning thing that had index cards with hand written notes.

Manager 102
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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

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4 Leadership Habits That Drive Away Top Performers

Lolly Daskal

Retaining top talent is crucial for any organization’s success. However, even the most skilled and dedicated employees can become disillusioned if their leaders exhibit certain detrimental habits. While many leaders focus on attracting top performers, it’s equally important to recognize the behaviors that can drive them away. Understanding these leadership pitfalls is essential for fostering a thriving workplace where top talent can excel and feel valued.

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Green Innovation Shows New Markets Don’t Have to Be Disruptive

Harvard Business Review

Contrary to popular belief, companies can create innovative solutions that address environmental challenges for society while delivering immediate economic benefits for themselves — it doesn’t have to be either or. Nondisruptive creation, an approach to innovation that is comfortably familiar without being fully familiar, could open up a profitable path for industries while you address environmental concerns, allowing you to achieve positive-sum outcomes for your company, your industry, and soci

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4 Faulty Assumptions You Have about Giving Feedback

Thought Leaders LLC

Today’s post is by Anna Carroll, author of The Feedback Imperative: How to Give Everyday Feedback to Speed Up Your Team’s Success ( CLICK HERE to get your copy). If you are a manager, the chances are great that you dread giving honest feedback to your team members on a frequent basis. And yet it is at the top of the list of what employees today want and need from their leaders.

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The Truth About Growth Opportunities

Leadership Freak

Lack and uncertainty are growth opportunities. Pulling back means no growth. Push through. Your dreams require growth. Vision gives value of the struggle. Stretch in ways that fulfill your vision. Growth points come disguised as untested skills, awkward opportunities, and uncomfortable situations. Learn the truth about growth opportunities.

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HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

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boss wants to dumb down my writing, telling a job-hunting relative he stinks, and more

Alison Green

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. My manager wants to dumb down my writing After a long stint in academia, I took a position with a state workforce agency two years ago. While I still teach adjunct at the university and maintain a “collegiate vocabulary,” I am far from inaccessible when it comes to communication and linguistic style choices.

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The Upside of Disruption

Michael McKinney

A S our recent history has shown us, disruption does not happen linearly. We can’t expect change to be an extension or an improvement on what we already know. As Terence Mauri puts it in The Upside of Disruption , we must rethink everything. “We can’t have resilient leadership without deliberate and sustained rethinking.” We become irrelevant, trapped in our past successes.

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Research: The Stigma Disabled People Face During Negotiations

Harvard Business Review

Even when disabled employees demonstrate the same skills and behaviors as their nondisabled peers, their performance is often rated lower — especially for women.

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30 Performance Review Examples & Phrases To Use (+ 15 Phrases To Avoid)

AIHR

Constructive performance reviews can help professionals at all levels perform at their best. Under 20% of employees feel inspired by their performance reviews, while 60% of companies with effective performance management systems outperform their peers. This implies performance reviews significantly impact employee experience and business outcomes. This article discusses how to write a performance review, and offers 15 examples to guide you in helping your organization establish an effective perf

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The Upskilling Advantage: Transforming Your Workforce For Future Growth

Speaker: Brian Richardson

With a staggering 92% of CEOs prioritizing skill development, and 84% struggling with transformation, mastering upskilling is now more critical than ever. Drawing on extensive research and collaboration with hundreds of leading organizations, discover key hurdles and innovative best practices in workforce upskilling. You'll walk away with a deep understanding of how to build a culture of continuous learning, expert insights into assessing the current skills of your employees, and a strategic too

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How to Create a 5-Year Plan: Real-World Examples and Actionable Tips

BetterUp

Learn how to create a 5-year plan to achieve your personal and professional goals. Discover practical steps, examples, and strategies for long-term success.

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job application is fixated on high school academic performance

Alison Green

This post was written by Alison Green and published on Ask a Manager. A reader writes: What do you make of employers asking job applicants about their high school performance? Besides the fact that I barely remember SAT or other score results from high school or college, is this even a real way to see how someone would perform at work? It feels infantalizing and not the best way to get a sense of someone is “smart” or whatever they’re looking for.

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23 Awesome Leadership Quotes to Inspire, Motivate, and Transform You

Get Lighthouse

While managing and leading your team is a set of tasks and challenges that can carry many nuances, some of the best advice is surprisingly simple. That's why today, we're bringing you a collection of some of our favorite leadership quotes we've found over the years that capture a key lesson or inspiration. "I apologize for the length of this letter; I didn't have time to make it shorter.” - Mark Twain This is one of my favorite, famous leadership quotes from the ever-quotable, Mark Twain.

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Why Isn’t Healthcare More Personalized?

Harvard Business Review

Currently, inefficiencies in healthcare practices can frustrate patients and lead to unnecessary pre-surgical tests or boilerplate after-visit instructions, among other issues. Personalized health care is a promising fix, but needs smart processes using automation and AI tools to reach its potential. Steps toward this goal include ensuring that the right building blocks are in place, and then focusing on high-volume, high-impact processes and the gathering of quality data through consistent proc

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How To Empower Your Workforce With Modern Fertility Benefits

Speaker: Andrea Wuchiski

In an era where a workforce spans multiple generations, HR managers and Total Rewards leaders face the unique challenge of designing benefits packages that cater to diverse employee needs. This session will delve into how comprehensive fertility benefits can bridge generational gaps, support employees’ health, and enhance workplace satisfaction. Join us for an insightful session that highlights the strategic importance of fertility benefits in today’s competitive job market.

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Report: Nonprofit Sector Recovering, Open to Expand

Association Now Leadership

The BDO survey found that nonprofit leaders remain anxious amid economic and political uncertainty, but are making plans to move ahead regardless. The broader nonprofit sector has largely recovered from the lows of the COVID-19 pandemic, according to a new survey. That’s created opportunities for growth, though many leaders are still concerned about political and economic headwinds.

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Coaching, The Laissez-faire Leadership Style?

Agile42

Some widely spread myths about the coaching leadership style makes the topic blurry. Not only that – the entire topic may get trivialized or burned if those who coach reduce themselves to headlines or superficialities. Therefore, in this edition, we’d like to address some common simplifications of ground rules, such as ‘you shall never coach someone without permission or mandate’ or ‘everything that happens in coaching turns into the coachees’ responsibility’.

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I’m frustrated that my coworkers with kids work less than me, but I don’t want to cut back

Alison Green

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’m 25 and working in a passion career. I love it! I’m not burned out, and I don’t want to work less. My manager gives us all flexibility and grace. And yet … it still bothers me when my parenting peers work a fraction of my hours for the same (or more) pay.

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Leading Thoughts for November 21, 2024

Michael McKinney

I DEAS shared have the power to expand perspectives, change thinking, and move lives. Here are two ideas for the curious mind to engage with: I. Creator of Mad Men Matthew Weiner on feedback: “When someone rejects your work, register the fact that they don’t like it, but don’t listen to the reason why. People feel that they have to say something, and they often give a capricious justification to keep from hurting your feelings.

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Behind The Curtain: How Todays Political Climate is Steering HR and DEI in 2025

Speaker: Hanh Nguyen

In today’s ever-changing world, HR professionals often find themselves juggling conflicting priorities - especially when external factors seem out of their control. As we traverse the unpredictable waters of the current political and economic landscape, we find ourselves at a crossroads. For HR leaders, understanding how these external forces shape our diversity, equity, and inclusion efforts is crucial.