Forget The ‘Future Of Work.’ If You Focus On Customers First, Revenue Follows
Chief Executive
JUNE 15, 2023
As a case in point, we can boil the principle that became classic 15-20 years ago, “ Putting the Service-Profit Chain to Work ” down to this: The more genuine investment we make in customers and our people (with money and time but also in aligning the heart and mission of the organization), the more revenue and profit we gain.
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