Why This Health System Offers Refunds to Dissatisfied Patients
Harvard Business Review
NOVEMBER 16, 2016
In March of 2016 we expanded the refund program system-wide to include all patients and all forms of patient individual financial responsibility (copayment, coinsurance, and deductible). Improving Outcomes. Since its broad rollout, we’ve seen a 23% increase in communications between patients and patient experience advocates.
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